Service Delivery Policy
Last updated on February 5, 2026
1. Digital First Philosophy
TezCafe is designed as a high-speed digital infrastructure for the modern hospitality industry. Our delivery model prioritizes immediate operational readiness. Unlike traditional legacy systems that require days of on-site installation, our cloud-native architecture allows us to provision your entire restaurant environment within minutes of payment verification.
This policy outlines the specific timelines, expectations, and responsibilities involved in moving your restaurant from a traditional operation to a TezCafe-powered digital establishment.
2. The Multi-Stage Activation Timeline
To ensure the highest level of security and data integrity, our activation timeline is divided into automated and verified stages.
Stage 1: Instant Administrative Onboarding
Upon successful payment of your subscription, our backend systems immediately trigger a "Tenant Provisioning" sequence. Your dedicated administrative dashboard access is generated instantly, and login credentials are sent to your registered email address within seconds. This allows you to immediately begin exploring the platform and configuring your basic business settings.
Stage 2: Digital Storefront & QR Generation
Your digital storefront (e.g., yourname.tezcafe.in) is activated live on our servers the moment your account is created. Access to the QR Code Generation engine is immediate. You can begin creating table-specific or counter-specific QR codes as soon as you have defined your first menu category. These can be downloaded and printed on-site for immediate use.
Stage 3: Menu Import & Optimization (Optional)
For businesses that request assisted menu importing, our "Data Fulfillment" team steps in. We review your provided menu (PDF, images, or legacy system exports) and manually architecture your digital menu for maximum customer engagement. This includes setting up complex add-ons, price variants, and optimizing dish descriptions.
Timeline: This manual process typically takes 24 to 48 hours depending on the complexity of your menu and the number of items. We prioritize accuracy over speed to ensure your customers have a seamless ordering experience from day one.
3. Physical Asset Fulfillment (Hardware)
If your order involves physical hardware such as thermal printers, Android tablets, or custom-branded acrylic QR stands, the following logistics apply:
Order Processing & Testing
All hardware is pre-configured and tested for compatibility with your specific TezCafe instance before dispatch. This ensures that the moment the hardware arrives, it is "Plug & Play" for your staff. This testing and configuration stage takes 1 business day.
Shipping & Surface Transit
We partner with tier-1 logistics providers (such as BlueDart or Delhivery) to ensure safe transit. Standard shipping times range from 3 to 5 business days for metro cities and up to 7 business days for other locations. You will receive a tracking number via email as soon as the physical package leaves our fulfillment center.
4. Technical Handover & Go-Live Support
Delivery isn't just about providing login credentials; it's about ensuring operational success. Our service delivery includes:
Remote Training Session
New partners are eligible for a 30-minute remote walkthrough with one of our implementation experts. During this session, we verify your menu structure, show you how to read the analytics dashboard, and answer any staff-training questions.
Post-Activation Audit
Within the first 72 hours of your going live, our team performs a "Service Health Check" to ensure your QR codes are resolving correctly and your digital menu is loading optimally on both iOS and Android devices across various network conditions.
5. Contact Fulfillment Support
If you haven't received your credentials or have questions about your hardware tracking, please reach out to our fulfillment team at support@tezbytes.dev.