Refund Policy

Last updated on February 5, 2026

1. The 7-Day Money-Back Guarantee

At TezBytes (provider of the TezCafe solution), we prioritized building a platform that truly serves the unique needs of modern restaurant operations. We understand that transitioning from traditional methods or other software to a new system is a significant decision that impacts your staff, your customers, and your bottom line. Therefore, we offer a Comprehensive 7-Day Money-Back Guarantee for all first-time subscription payments.
This window is designed to give you sufficient time to integrate the TezCafe portal into your daily workflow. During these seven calendar days, you are encouraged to fully explore the administrative dashboard, generate live QR codes, set up your digital menus, and test the entire customer journey from scan to order completion. If, at any point during this period, you determine that the platform does not align with your business objectives, operational style, or technical requirements, you are entitled to a full refund of your subscription fee.
We believe our product speaks for itself, but we also recognize that every establishment—from a small boutique cafe to a high-volume restaurant—has distinct needs. This guarantee ensures that you can trial our technology with zero financial risk to your core operations, allowing you to make an informed choice about your restaurant's digital future.

2. Technical Setup & Dedication Fees

While our subscription model is built on flexibility and transparency, the process of onboarding a new establishment involve significant backend resource allocation and manual configuration. To cover these immediate infrastructure costs and human capital expenditures, we apply a non-refundable ₹299 Setup Dedication Fee which is deducted from the total refund amount.

Infrastructure Allocation & Server Provisioning

The moment your account is created, our automated systems provision a dedicated instance and secure database environment for your restaurant. Unlike shared database models, our architecture ensures that your data is isolated, secure, and accessible with the high-speed performance required for real-time ordering environments. This immediate allocation of cloud resources incurs direct costs to ThinkAI Systems which are covered by the setup fee.

Security, Encryption & Domain Routing

Securing your digital storefront is both a manual and automated priority. Part of the setup fee covers the cost of provisioning SSL certificates and configuring secure domain routing for your unique cafe handle (e.g., yourname.tezcafe.in). We ensure that every interaction your customer has with your digital menu is encrypted using industry-standard protocols, building immediate trust in your brand's digital presence.

2. The 'Dedicated Onboarding' Fee

Upon activation, a one-time Dedicated Onboarding Fee (₹499) may appear on your invoice. This is not an administrative charge but a direct investment in your success.
At TezBytes, we believe in a hybrid approach to technology. While our platform is powerful on its own, we provide human support starting from the moment you sign up. Our expert onboarding team is available to assist with initial menu architecture, image optimization suggestions for your items, and training for your management staff. This dedication of time and professional expertise ensures you get the most out of the platform from day one and is a core component of the dedication fee.

3. Refund Eligibility & Specific Exclusions

First-Time Payment Policy

To maintain a sustainable and fair system for all users, refunds under the 7-day guarantee are strictly available for initial subscription payments made by new customers. Renewal payments, whether on a monthly or yearly cycle, do not qualify for this guarantee. This is because every customer has already had the opportunity to fully evaluate the service during their preceding term.

Third-Party Partner Services & Hardware

It is important to understand that this refund policy applies exclusively to TezCafe Software Subscriptions. Any physical hardware purchased through our partners—such as thermal printers, Android tablets, specialized KDS displays, or custom acrylic QR stands—are subject to the respective manufacturer's or vendor's return and refund policies. Similarly, third-party services like custom top-level domain registrations (.com, .in, etc.) or external SMS gateway credits are non-refundable as these are external costs incurred on your behalf.

Abuse & Fair Use

ThinkAI Systems reserves the right to deny refund requests if there is clear evidence of system abuse, such as creating multiple accounts to circumvent the trial period, or if the user has violated the core Terms of Service during their 7-day period.

4. Professional Refund Implementation Process

We aim to make every interaction with TezCafe professional, even if you decide to leave. To initiate a refund request, please follow these steps:

Submission Requirements

All refund requests must be submitted in writing via email to our dedicated billing support address: support@tezbytes.dev. Please include your registered business name, your account email, and the date of the transaction.

Request Review & Feedback

Once received, our billing department will verify the transaction and the 7-day window. We may reach out to you for a brief feedback session. While this is optional, understanding why the platform didn't fit your needs is invaluable to our engineering team as we continue to evolve the TezCafe ecosystem.

Banking & Reconciliation Timelines

Once a refund is approved and initiated on our end, we issue the credit immediately back to your original payment method. However, please note that the "reflection time" depends entirely on your financial institution. Standard bank reconciliation cycles typically take 5-7 business days to reflect the amount in your statement. TezCafe has no control over these external banking delays.

5. Post-Window Cancellations & Term Expiry

Flexibility is a cornerstone of our service. If you choose to discontinue your use of TezCafe after the initial 7-day guarantee period, you may cancel your subscription at any time with a single click via your Account Settings.

Service Continuity Guarantee

Upon cancellation, we do not immediately terminate your access. Your digital menus, customer data, and dashboard will remain fully operational until the end of your current paid billing cycle. This ensures that your restaurant's operations are not disrupted mid-service, allowing you to transition at your own pace.

Billing Termination

Cancellation ensures that no further automated billing occurs for subsequent months or years. Your account will simply transition to an "Expired" status once the current term ends, and your data will be securely archived for a period of 30 days should you wish to reactivate your service.

No Pro-Rata Credits

ThinkAI Systems does not provide partial, pro-rata, or "remaining balance" refunds for unused portions of a billing term after the initial 7-day satisfaction window has expired. This policy is applied consistently across all subscription tiers and billing frequencies to maintain operational stability.